QuickBooks Error 15215

QuickBooks accounting software is a globally recognized small business accounting software incorporated with advanced features and tools. The software welcomes the user with a friendly interface that helps in easily running the software. Using the software to the business helps to save plenty of time and  money of the user, that can be used for building business strategies.

But there are times when the user faces problems while working with the software. These problems may occur due to technical reasons and if not fixed on time they might hinder the work process. One of the major QuickBooks error reported is Error Code 15215. Usually the user encounters this problem/ error while trying to download and install the payroll updates in the  computer.

Description of Error

  • Error number: Error code 15215
  • Error name: QuickBooks Pro Error 15215
  • Description: Error 15215: Unable to verify digital signature / Incorrect Configuration of Microsoft Internet Explorer
  • Developer: Intuit Inc.
  • Applies to: Windows XP, Vista 7, 8

What is QuickBooks Error 15215?

QuickBooks Error 15215 occurs mainly due to the different applications running in the backend of your system, while attempting to download the payroll update. The application demands a strong bandwidth for the downloading process and it ends up obstructing the QuickBooks Payroll from creating links to the server. Another reason responsible is Windows firewall program that hinders QuickBooks Payroll from getting updated. When the error occurs it displays an error message: Error 15215: “Unable to verify the digital signal”.

The QuickBooks 15215 error code indicates “Digital signature, you are restricted to verify/identify.” When this error occurs it ends up crashing all active apps windows. Windows begins functioning slow and the pointer of the mouse freezes at a point for few seconds.

Symptoms of The QuickBooks Error 15215

Below are some of the potential signals that indicates the quickbooks software is suffering from the Error Code 15215.

  • When suddenly all the active programs & applications are crashed again & again. This might be the biggest sign of QB error 15215.
  • System gets unresponsive while giving commands through keyboard & mouse.
  • Slow & sluggish performance of your system windows.
  • The Quickbooks showing message “Unable to verifying digital signature : Error 15215”.
  • Your computer becomes unresponsive after a span of time.
  • The system gets corrupted while running the same program.

Causes of Error Code 15215

  • Restricted internet connectivity due to firewall/Internet security issues.
  • Other application running in the background can also hinders the bandwidth connection you are using for downloading the update.
  • File damage/corruption due to virus or malware in present in the system.
  • Improper or Incomplete download or of the file update.

Quick Resolution of QuickBooks Error Code 15215

  • Prior attempting the resolutions to fix the QuickBooks issue make sure that all the active programs in the backdrop is closed.
  • Thorough scanning of the virus/malware.
  • At times the program does not respond a program instantly. It might be due to low or very less memory available. Ensure while software download is going on or working within the software there should be enough free memory available for seamless execution of the system.
  • Perform complete uninstallation and then reinstallation of your QuickBooks program. Doing this can fix the issue instantly.
  • Repair and restore your Windows OS in your system and uninstall all the changes made.
  • The final important step is to clean all the junk files with the help of disk cleanup.
  • If any of the above solutions not helping you to get rid of Quickbooks error 15215, then you can consider to follow mentioned below methods.

For Windows Computer

  • Click on the windows Icon from the left bottom corner.
  • Click on Shut-down icon, Now you’ll see the options (Sleep/Shut-Down/Restart)
  • Now, Click on Restart button

For Mac Computer

  • First of all click on the Apple Icon from the top left side corner of the screen.
  • From the drop down menu, There is “Restart” Option Available.
  • Hit the Restart button to Reboot the system

To run quickbooks as a windows administrator, You need to follow mentioned below steps:

  • First of all close all running programs & applications as well as Quickbooks itself.
  • Now navigate to the computer desktop & find the quickbooks desktop folder.
  • Now right click on Quickbooks Gear Icon, choose the “Run as Administrator” from the prompt window. (Note: If it redirects you to dialogue like this “Do you want to allow this program to make changes to your computer?” then Click on Yes option.

To Check or Unchecked the setting of Use TLS 1.0, Use TLS 1.1 & Use TLS 1.2 in the Internet options of Internet Explorer, You need to follow mentioned below steps:

  • First of all shut-down the quickbooks & it’s supportive applications.
  • Now, Run the Internet Explorer browser on your system.
  • Go to the tools icon then Internet Options Tab.
  • Now click on Advanced Tab. Now you’re in advance settings of the browser.
  • In the Advanced Settings Tab, There is a list of items to check or uncheck.
  • Now look for “Use TLS 1.0”, Once you find it. Please make sure to check it.
  • Now, look for Use TLS 1.1 & Use TLS 1.2, which need to be unchecked both of them.
  • Now, Hit on the “Ok” button to close the windows.
  • Now, You have to shut down Internet Explorer.
  • Reboot your system & at last try to download the quickbooks update again
Need Professional Help?

In case you are still stuck up with the problem you can connect with the QuickBooks support team at AccountingErrors. The efficient QuickBooks support team hired here are highly capable in handling the QuickBooks error code 15215 and other errors too. They assure prompt and responsive support in a very short wait time. Connect with the support team via the toll free number 📞 or live chat option.

Related Post – How to fix Quickbooks Error 15243/


  1. Why does QuickBooks Error 15215 appear?

    Improper installation of QuickBooks Payroll or virus-infected Windows system is the major cause due to which QuickBooks Error 15215 appears. Sometimes, when a user tries to update the latest release of QuickBooks payroll and is unable to open it, this error might be encountered.

  2. What does QuickBooks Error 15215 define?

    The QuickBooks Error 15215 occurs when background running applications conflict with another application while downloading the payroll update. It might be blocking you from further processing and not accepting the digital signature.

  3. How would I correct the QuickBooks Error 15215?

    You can correct the QuickBooks error 15215 in four different ways such as reboot the system, check and verify the utilization of TLS 1.0 and restart the window in the selective start-up.

Related Topics




Email to AccountingErrors

    Get assisted by Experts

    If your issues aren't resolved, get connected with QuickBooks experts within minutes.

    Are you still looking for ways to fix your QuickBooks Problems

    Look no further! Use Professional Assistance to fix these:

    Call Now Chat Now

    Get assisted by Experts

    If your issues aren't resolved, get connected with QuickBooks experts within minutes.