QuickBooks software, from the time it was structured and introduced in the market, has brought in revolution in tackling accounting and bookkeeping of any business by ensuring on time completion of financial tasks effectively and efficiently.
Moreover, the software automatically handles all the required tasks on day to day basis that not only reduces the scope of error significantly but also gets rid manual interference on these tasks. The software, however, also comes with errors of its own that can cause interference in the work flow. One such error faced by many business owners employing QuickBooks software is QuickBooks 1328 Error.
This error mainly erupts when the user tries to update the QuickBooks software via third party applications and the respective patch has expired that ended up being unmodified for future use. The main cause of this issue is related to temporary files (.temp files) stored under folder named config.msi that hinders the process of repair and update in QuickBooks software.
This folder (config.msi) is stored as temporary archive on a system used in order to place scripts that are generally required in rollback of installation process in case the software fails initially. Once the software gets installed successfully and runs smoothly, the file automatically gets removed from the system. However, sometimes the file does not get deleted automatically nor manually even after trying multiple times which leads to cropping up of QuickBooks Error Code 1328.
The same error can also crop up due to installation mismatch. Suppose user has installed QuickBooks desktop 2007 version but is using license of a different one. In such scenario the user might face issues in completing installation process successfully.
In order to resolve the problem, the adept QuickBooks and Intuit customer care support team has accorded users with a sire shot feasible solution. It is however, to be noted that as the user does not know whether the resolution will work successfully or not, it is advised to the follow the solution in the same pattern as illustrated below.
Furthermore, it is also recommended to try to open the software after trying the solution in order to ensure that the issue is resolved. If not, the user should immediately get in touch with superlative QuickBooks customer care support team.
Resolution – Reevaluating the config.msi folder
In case the error message crops up with three options, namely, Abort, Ignore and Retry, then the course of action is to firstly rename the config.msi folder located on the desktop. This solution is chosen as the temporary files stored under config.msi folder are restricting the software to get updated or repaired.
This folder (config.msi) is temporary archive on a system used in order to place scripts that are generally required in rollback of installation process in case the software fails initially. Although once the software is properly installed and working in perfect condition the file stored gets deleted, however at times they don’t and also do not get removed even after trying manually.
In order to locate and rename the config.msi folder, follow the steps instructed below:
- Go to start button and click on the icon followed by selecting the Explorer option in order to open the Windows Explorer.
- Now locate, select and double click on C: drive.
1. Hidden Files and Folder
Go to Tools tab select Folder Options followed by ‘View’ Tab, clicking on Hidden files and folders and then selecting option Show hidden files and folders, ending with Apply and OK tab options
2. Protected Files of operating System
Under this as well user needs to locate Tools from the menu bar and then select Folder options follow it with tab labeled View and finish the process by selecting the option ‘Hide Protected Operating System Files’ in order to de-check the option. Now click on Apply Button located at the end of the screen and then OK.
Next step is to right click on the file / folder named config.msi and then click on Rename option from the menu.
In the field for renaming, type .old right after the name of the file followed by pressing on ‘Enter’ key which should change the name to config.msi.old.
In the end to complete process, user is required to hide the ‘Hidden’ files and folders along with Protected Operating System files through steps instructed below:
3. Hidden Files and Folder
Go to Tools tab select Folder Options followed by ‘View’ Tab, clicking on Hidden files and folders and then selecting option hide files and folders, ending with Apply and OK tab options
4. Hide Protected Files of operating System
Under this as well user needs to locate Tools from the menu bar and then select Folder options follow it with tab labeled View and finish the process by selecting the option ‘Hide Protected Operating System Files’ in order to check the option. Now click on Apply Button located at the end of the screen and then OK.
Need Professional Help?
Once the resolution is complete and renaming has been done successfully, user can try to update, repair, install or uninstall the software. If the error still crops up the option to either select ignore button till the process gets completed or move onto second resolution. In the scenario user is not comfortable with some of the terminology and process of the software, they are advised to connect with the experts & technicians and work under their guidance. QuickBooks experts can also be approached by connecting through Toll Free Number 📞+1-855-481-5338 or website of QuickBooks error support.