If you use QuickBooks then you might be familiar with the frustration that is caused when QuickBooks crashes. QuickBooks crashing is a very common occurrence and can happen due to a variety of reasons. QuickBooks crashing again and again puts your data and system at risk.
- 1 Most Common QuickBooks Crashes
- 2 Causes Behind The QuickBooks Crashes
- 3 Solutions to Fix QuickBooks Crashes Again & Again Issue
- 3.1 1. Solution One: Update Your QuickBooks Software
- 3.2 2. Solution Two: Verify The File That You’re Opening
- 3.3 3. Solution Three: Figure Out The Causes that Lead to Issue
- 3.4 4. Solution Four: Turn off Hosting on Workstations
- 3.5 5. Solution Five: Move Your Company File
- 3.6 6. Solution Six: Turn Off The Save When Closing Feature
- 3.7 7. Solution Seven: Rename The TLG and ND Files for Your Company File
- 3.8 8. Solution Eight: Check The File Properties
- 3.9 9. Solution Nine: Run A Repair
- 4 FAQs
Often times users panic, and Ctrl-Alt-Delete / Task Manager as well as End Task their way out of QuickBooks. Which is Gowns not a very good choice, because if you force the application shut down, there’s a good chance that your data document won’t get closed down like it’s supposed to.3
Most Common QuickBooks Crashes
- QuickBooks crashes on startup
- QuickBooks crashes when opening company file
- QuickBooks 2014 keeps crashing on desktop
- QuickBooks keeps crashing mac
- QuickBooks 2014 keeps crashing mac
- QuickBooks for mac 2012 keeps crashing
- QuickBooks 2011 Stopped Working on Windows 10
- QuickBooks 2011 Crashes on Opening a file
- QuickBooks 2013 Crashes on Installation
- QuickBooks 2015 Crashes on Version Update
Causes Behind The QuickBooks Crashes
- QuickBooks Desktop installation gets damaged .
- Company Name is very long.
- The size of the data file is too big.
- Infected by antivirus.
- Damaged or corrupted hard drive.
- If your system is too old or too new.
Solutions to Fix QuickBooks Crashes Again & Again Issue
Before you start implementing ways to fix the issue, it is important to create a company file backup. This avoids data loss if the troubleshooting process is interrupted or does not happen as expected.
Here are the steps to make company backup:
- Open your QuickBooks
- Go to the File menu and select Backup Company >> Create Local Backup
- And then you have to follow the instructions to create a company file backup.
Now, try the below solutions one by one:
1. Solution One: Update Your QuickBooks Software
There are multiple ways to update your software like set up automatic updates, schedule future automatic updates, and more. However, QuickBooks will automatically download updates when they’re available but there is also a way to do it manually.
- First, you have to download the latest updates
- Next, close the company files as well as QuickBooks
- Then open Windows Start menu and look for QB Desktop
- Do a right-click on the icon and then choose “Run as an Administrator”
- Go to the Help menu while you’re on the “No Company Open” screen
- Now, you have select the option “Update QuickBooks Desktop”
- After that, move to the Options tab and select “Mark All” >> “Save”
- Select the “Update Now” and then select the checkbox “Reset Update”
- Once you are ready then select the “Get Updates” button.
After the update is successfully completed then close and try to open your QuickBooks Desktop once again to install the update by selecting the “Yes” button. When the installation is completed, reboot your system.
2. Solution Two: Verify The File That You’re Opening
As you already know there are innumerable file types available in QuickBooks. A company file (QBW) with a.qbw extension at the end of the filename must be opened. Other file formats, such as backups (QBB) and portable files (QBM), cannot be opened in the same way.
3. Solution Three: Figure Out The Causes that Lead to Issue
With the below steps, you can easily find whether the company files or software itself causing the issue:
- Open the Windows Start menu
- In the search box, type “File Explorer” and open it
- Locate and open the QuickBooks.exe file which is generally located in the QuickBooks folder
- Hold down the Ctrl keys along with that do double-click on the QuickBooks.exe
- Make sure that you don’t release the Ctrl key until QB opens.
Open your company file after QuickBooks has launched. Attempt a second test if you are unable to do so. Do not open your company file while using QuickBooks. Open a sample file instead. The program is creating the problem if QuickBooks or the sample file won’t open or if you get an error. Most likely, it isn’t a file from your company.
4. Solution Four: Turn off Hosting on Workstations
You can skip this step if your company file isn’t hosted on a network and you’re using a Multi-User environment. On your workstations, the Host Multi-User Access option should be disabled. These are the computers on your network that don’t have access to your company’s files. The only machine hosting on your server should be yours.
- On one of your workstations, launch QuickBooks
- Do not open your company file instead of that, go to the File menu and select Utilities from the drop-down menu
- Don’t select the “Host Multi-User Access” option if it appears
- Proceed to the following workstation (This one isn’t the source of the issue)
- Select Stop Hosting Multi-User Access if it is an option
- These steps should be repeated on all of your workstations.
Move on to your server computer after you’ve checked your workstations. This is the computer on which your company’s files are usually stored.
- On your server PC, launch QuickBooks
- Hover over Utilities in the File menu
- Select Host Multi-User Access if it is available
- Toggle the option on and off
- Select Stop Hosting Multi-User Access and repeat the process
- Multi-user Mode will be reset as a result of this action
- Repeat the process and choose Host Multi-User Access this time.
After you’re done again, repeat the last step.
5. Solution Five: Move Your Company File
It’s possible that the location of your company’s files is generating problems. To open it, drag it to your Windows desktop or simply double-click on it.
- Open the Start menu in Windows
- Open File Explorer by typing “File Explorer” into the search box
- Look for and locate the folder containing your company file
- Your QB folder is normally where you’ll find it
- It appears as follows: [Your firm’s name]. qbw
- Copy your company file by right-clicking it
- Paste can be done by right-clicking anywhere on your Windows desktop and selecting Paste
- Rename the copied company file by right-clicking it
- Give the file a name that’s easy to remember, or include the word “Test” in the name
- QuickBooks should be open and then select Open or restore company from the File menu
- Choose Open from the company file you copied to your desktop.
The issue is the file location if you are able to open the duplicated/copied company file.
- Move back the copied company file to its original folder on your Windows desktop
- From now on, consider this your primary company file
- Locate the company file you copied in the first place
- Choose Rename from the context menu when you right-click it
- Add the term “old” to the name to remind you that it should no longer be used.
Continue to further solution if you are still unable to open the company file.
6. Solution Six: Turn Off The Save When Closing Feature
When QuickBooks starts up, it can freeze if you have a large report or numerous windows open automatically.
To keep them from opening, take the following precautions:
- QuickBooks Desktop should now be opened
- Select your company file from the No Company Open window’s drop-down menu
- Choose Open while holding Alt key from your keyboard
- Wait until the file opens before releasing Alt.
Turn off the save when closing feature once you’ve opened your company file:
- Select Preferences from the Edit menu
- Select the Desktop View option from the drop-down menu
- Select the option to “Don’t save the desktop” and then click OK
- Close and reopen QuickBooks, then go back to your company file.
If everything appears fine, you’re good to go.
7. Solution Seven: Rename The TLG and ND Files for Your Company File
TLG and ND files are necessary for QuickBooks to function properly. To get QuickBooks to make new versions of the files, rename them as follows:
- Open the Start menu in Windows
- Open File Explorer by typing “File Explorer” into the search box
- Find and open the folder containing your company file
- Search for TLG and ND files with the same name as your company file
- [Your company file name].qbw.tlg and [Your company file name].qbw.nd should be the names of the files
- Rename one of the files by right-clicking it
- To the filenames, add the word “Old” and this should be done for both files.
Open QB and your company file after you’re finished. This generates new TLG and ND files automatically.
If you still can’t open your company file, rename it and the TLG file that goes with it.
ND files should not be renamed:
- Reopen the folder that contains your TLG and company files
- Choose Rename from the context menu when you right-click each file
- Change the names of both the corporate and TLG files to three letters or less
- The original file extension should not be changed (.qbw and .tlg)
- Then you’ll need to launch QuickBooks and your company’s file.
8. Solution Eight: Check The File Properties
- Open the File Explorer from the Windows Start menu
- Look for and locate your company file
- This is how it appears: [Name of your business]. qbw
- Select Properties from the right-click menu of the company file
- Select the Advanced option
- Select the Compress and Encrypt checkboxes to be unchecked
- At last, select and click on the Ok button.
Open QuickBooks and your company file in a new window.
9. Solution Nine: Run A Repair
Move your QuickBooks Company file to another computer and open it there if possible. There’s a problem with the first computer if it opens on the second one.
After completing each step, go back to your first computer and attempt to open your company file:
- From QuickBooks Tools Hub, run the Install Diagnostic
- Run repair the files that included with your installation
- Clean install your QuickBooks Desktop.
If you still can’t open your company file, it’s possible that you have data corruption, especially if you can open another file using the steps in solution 3. You have the option of restoring a recent backup or attempting to repair the data damage in your company file.
Read Also : The Complete List of Quickbooks Errors
Need Professional Help?
Make sure to backup your data again and again. Even if your QuickBooks crashes you need to be patient and make a copy of your corrupted data. This might come in handy as restoring backup will overwrite the data permanently. This way you may be able to work on your data even after a crash. If you still aren’t able to resolve this problem on your own then your best option would be to call a profession by dialing
Why does my QuickBooks continue crashing?
These might be brought about by issues on the PC itself or by how QuickBooks collaborates with your system. Try to consistently refresh your QuickBooks Desktop to the most recent delivery as it opens up to make sure that you have all the latest components.
What much time does it require to rebuild the data in QuickBooks?
It is based upon whether your document is local or on a system network, and time also varies with file size. It could require a significant stretch of time to complete the process of diagnosing and fixing your company data file. The company network just mode shouldn’t take any more drawn out than a minute or two.
Why is my QuickBooks not responding?
QuickBooks isn’t working or not reacting due to technical or functional errors sometimes. It is a regularly experienced error and can happen because of numerous reasons. Scarcely any possible causes are as per the following: The absolute first reason can be when user find the corrupted hard drive and damaged program documents or you may have defilement on your hard drive.