QuickBooks Error -6000, -301

Causes Behind The QuickBooks error -6000, -301

  • One/more of these QuickBooks Desktop Support files are damaged: Transaction Log (TLG) file, Network Descriptor (ND) file, Data Source Name (DSN) file.
  • The company file has been damaged.
  • Some encryption software has been installed.

How to Resolve QuickBooks error -6000, -301

1. Solution One: Updating QuickBooks to the latest release

  • QuickBooks Desktop can be updated to the latest release manually or automatically.
  • Users must turn on ‘Automatic Update’ for allowing QuickBooks to download the latest updates, even if the program isn’t running.

2. Solution Two: Renaming QuickBooks Support files

  • First, users must open the folder where the company file is stored and search files with the same name as their QuickBooks file but with .tlg, .nd and/or .dsn extensions.
  • Next, users must right-click on each file,
  • chose ‘Rename’, and add ‘.OLD’ to each file.
Note: QuickBooks automatically recreates these files.

3. Solution Three: Running QuickBooks File Doctor

  • Uninstall any previous versions of the QuickBooks File Doctor and download the latest one.
  • Next, double-click on ‘qbfd.exe’ and follow the directions for installing the File Doctor.
Note: If Windows 10 users are unable to install the File doctor, they should check QuickBook’s 5954 and follow the directions for enabling Microsoft .NET 3.5.
  • After installation is complete, the File Doctor opens automatically. If it doesn’t, users must look for a green icon in the Windows task bar.
  • Now, look for the company file in the drop-down list; this is based on the user’s previous 10 opened company files. If the required company file isn’t on the list, select the ‘Browse’ button to manually locate the file.
  • Next, users must choose one of these options:
  • File damage and network connectivity problems: The company file might be damaged or error 6xxx is seen (-6150, -6000 -82, -6000 -305, -6000 -301, -6147 or -6130) while opening the company file (data file errors)
  • Only network connectivity problems: If QuickBooks is being used in a multi-user setup and an H202 error (or H303/H505) occurs while opening the company file (network errors) in multi-user mode.
  • Users must provide the admin password for the company file when prompted and select ‘Next’.
  • Next, users will be prompted to select Host/Server or Workstation. Users must ensure that they are choosing the right option.
  • If the File Doctor is being run on a workstation (QuickBooks file isn’t physically stored/hosted on the workstation), choose ‘Workstation’.
  • If the File Doctor is being run on a server (QuickBooks file is physically stored on the server), choose ‘Server’. This option should also be chosen if there’s only one user and QuickBooks is used on only one computer.
  • If users are prompted to share the company file, they must select one of these options:
    • Yes--If the File Doctor is being run on the computer hosting the company file. This option must be chosen if the File Doctor is only being run on the server or host computer.
    • No—If the File Doctor is being run on a computer that’s not hosting the company file, i.e. the user’s Workstation.
  • Now, users must wait for the File Doctor to finish the diagnosis.
Note: If users have chosen the ‘data damage+networking’ option, they must wait until the tool completes its job. Diagnosing and repairing the file could take some time, based on file size and whether it’s located on a network or is a local file. The ‘network only’ mode will take about a few minutes to complete the task.
  • When the diagnosis is over, users must close the File Doctor. Next, irrespective of the results screen, users must try opening the file to check if the error has been fixed.

4. Solution Four: Disabling encryption software

Users must not encrypt the company file with any third-party encryption software. They must contact their software vendor for disabling the encryption.

Need Professional Help?

If the error persists or more information or any other support is needed, please contact the QuickBooks Desktop Technical Support Team at this toll-free number 24*7.


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