QuickBooks Error Ol 393


When you try to connect to your bank or download transactions on your QuickBooks Desktop, you face an error which hinders the progress of your work by not letting you access the services of your bank.

Resolving these errors is very easy if the methods provided below are followed precisely. Follow the Description and resolutions to eliminate QuickBooks Error Ol 393 permanently.


This error appears on your screen every time you try to connect to or download from your bank:

QuickBooks was not able to bring all of your transaction information up to date.

Causes Behind the QuickBooks Desktop OI 393 Error:

  1. There is no proper account setup either in QuickBooks or at the bank.
  2. The account has been swapped with a new one which is not registered with the bank.
  3. Username and password either mismatch or are incorrect.
  4. There is an inactive account registered at the bank which is still being accessed by QuickBooks which is causing the request for the connection to fail.
  5. The identity confirmation for the bank has not been done yet.
  6. Because of the server maintenance, bank server is unresponsive.
  7. Your QuickBooks Desktop company file is either damaged or corrupt.

Working out the QuickBooks Error OI 393:

Follow these simple resolutions to work out the QuickBooks error permanently:

Solution No. 1:

Generating a new test file:

  1. Launch your QuickBooks Desktop and go to the File menu, select New Company.
  2. Hit the Express Start button.
  3. You can see the QuickBooks Setup Window. Fill in the required information and hit Create Company.

In case the same error message appears on the screen: It means that the problem is from the side of your bank. You need to get in touch with your bank and verify the login credentials, check with them for the server outage and inform them regarding the problem.

In case the same error message does not appear on the screen:

Then the problem is not with your bank. Move forward to the second resolution.

Solution No. 2:

Resetting the account connection:

  1. Deactivate the problematic bank account for your QuickBooks Desktop.
  2. Now activate the online services again:
    1. Direct Connect: Get the Customer ID and PIN or PW form from your bank Feeds Centre and log in using it.
      1. Go to the Banking Menu of QuickBooks and follow: Bank Feeds> Set Up Bank Feed for an Account.
      2. Choose the bank that is yours and follow the instructions on the screen.
    2. Go to your bank’s website and download the online transaction activity as a QuickBooks file. Finally, save it to the computer:
      1. Follow this path: QuickBooks File Menu> Utilities > Import > Web Connect Files.
      2. Go to the Web Connect file that we had saved before and hit Open.
  • Go to the window Select Bank Account> Use an existing QuickBooks account radio button and select the bank account of your desire.
  1. Hit OK once you see the confirmation: Your Web Connect data has been successfully read into QuickBooks.

These simple methods will troubleshoot the problem in the proper manner. You can get in touch with our QuickBooks Technical Support Team to help you out with any issue that you might face with QuickBooks.

You can get in touch with one of our QuickBooks Tech Support Experts by calling at our toll-free helpline ✆+1-855-481-5338. They work 24*7.

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