Zero Amount Transaction generation on processing bill payment stubs is one of the most frequent errors a user comes across while using QuickBooks on the computers running on Windows Operating Software.
This error prohibits the customer from accessing the software to generate bills properly and accessing the credit cards. When you see an error that reads something like, ‘QuickBooks generated zero amount transaction for bill payment stub’, it’s time you took an action to address the problem as soon as possible.
With the AccountingErrors help-team, you can deal with the error easily.
Causes of the Zero Amount Error:
Whenever a user attempts an online transaction using his credit card on QuickBooks, the user sees an error pop-up on the screen, which reads that QuickBooks has generated zero amount stub.
These Zero balance appears due to three reasons: Unapplied Credit Memos, Unapplied Journal Entries, and Unapplied Payments. Even though the credit memo, journal entry, or payment is available in the QB data, the invoice turns up as unpaid due to the Unapplied Transactions not being linked to the invoice.
Resolving the QuickBooks Zero Amount Transaction For Bill Payment Stub:
Some simple resolutions work best for QuickBooks Error relating to zero amount display on the invoice or Bill Payment Stub. We will explore our options to see which one works for our problem:
Troubleshooting the zero balance error in A/R aging in QuickBooks Online
- Open QuickBooks Online on your computer and browse to the Customer Center, browse to the customer name and click on it to access the customer file.
- Now, browse to the invoice that showed up to be overdue, go to Receive Payment and click it.
(Receive Payment window will pop up on the screen and the invoice will be applied to the unapplied transaction automatically.)
- Review the information you see on the window and opt for the correct transaction if required. The transaction amount should be zero.
- Hit Save and Close
- Next, you can see that the balance of your customer appears correct and the invoice appears as paid.
Fixing Zero Balance Error in A/R Ageing in QuickBooks Enterprise, Premier and Pro
- Open your QuickBooks Desktop on the computer and go to Customer and then to Receive Payments. Here you will need to enter the customer name.
You will be able to see the invoice and the unapplied credit balance.
- Go to the bar at the top and click on Discounts and Credits to be able to apply unapplied credit balance to the given invoice.
You will see a new window concerning Discounts and Credits will pop-up on the screen. The due credit balance will appear in QuickBooks automatically.
- Ensure that there are no other unapplied credit balances and this is the final draft you want.
- Once you are through the process, click Done.
- A new window Customer Payment will show the applied credit balance. The total amount of the customer is supposed to be zero.
- Hit Save and Close.
Following these simple solutions on the versions of QuickBooks will ensure that your problem is dealt with in a correct manner. If you find these solutions overwhelming or insufficient for your problem, we advise you to get in touch with the >QuickBooks Technical Support Team</b on ✆+1-855-481-5338.
See Also Import Transactions into QuickBooks