Sage Error 40960 is a database connection error. It is related to Sage 300 software. Users get the error message “Cannot access database.” The configuration for database has to be corrected to resolve Sage error 40960. This issue can also be related to connection with the database. Despite correct settings, some users have reported that they cannot connect to the database. We’ll be looking at solutions for all of these underlying problems in this article.
Note: We assume that you have all the latest updates installed for your version of Sage 300. If not, then we highly recommend that you install all the latest updates available. Also, please log in to both Windows and Sage 300 with an administrative account. Without administrative privileges, you won’t be able to make changes to the settings in windows.
The DSN (Database Source Name) settings need to be corrected. To do so, follow the steps provided below:
- Open the 32 bit DSN (Data Sources) settings
- Click on the DSN used by Sage 300
- Select Configure
- Correct all the settings for the DSN
- Click on Save
Now restart the system and resume using the software.
Oftentimes, a simple connection problem with the database can cause errors. Strangely enough, there are many security software that block certain connections through specific ports. In such a case, it becomes difficult to diagnose the underlying issue.
The easiest way to troubleshoot this issue is to simply disable each of the security software, and then try connecting to the database.
Most probably, the underlying cause of error for most connection problems such as Sage error 40960 is windows firewall. If this is the case, then follow the steps provided below:
- Disable firewall and check if you still get Sage error 40960
- If yes, then go to Advanced Settings for windows firewall
- Click on Inbound Rules and create a new rule for the port through which Sage connects to the database
- Do the same for Outbound rules
- Save name and description of these rules for future reference.
Now the error should be resolved permanently. If the error persists, then contact our Sage tech support team. They will be able to help you if the connection port is blocked by the internet router. For information about any other security software, you’ll have to contact the provider.
What is Sage 300?
Sage 300 is the flagship ERP (Enterprise Resource Planning) software offered by the Sage group. With this, you can manage:
It covers the entire landscape of business and enables you to micromanage and micro-analyze everything related to your business. This is a great software for planning your entire financial year. Further, once you’ve collected enough data, you can always analyze it with reporting tools and gain valuable insights. There are multiple plans available for Sage 300, which make it highly customizable. You can choose the plans and versions according to your business requirements.
How can AccountingErrors Help You?
Diagnosing and fixing errors, sometimes requires technical knowledge of the software, windows and database. Not every organization can hire people who specialize in all three. Luckily for you, here at AccountingErrors, we have a team of Sage technical experts who can easily troubleshoot and fix errors like Sage error 40960.
Our round the clock Sage tech support helpdesk is available through:
Our experts, with your permission, can remotely fix Sage error 40960 for you. To know more, feel free to contact us at ✆+1-855-481-5338(Toll Free.)